Privacy Policy
Last updated March 23, 2023

Privacy Policy
This privacy policy sets out how “Living Better” uses and protects any information that you give, when you use this website.
Living Better is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

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What information do we collect?
We may collect the following information via enquiry forms, self-referrals, email links and cookies on the website:
•    Name
•    Contact information, including email address and telephone number
•    GP surgery 
•    IP addresses and server logs

What do we do with the information we gather?
We require this information to understand your needs and provide you with a better service, and for the following reasons:
•    Contact you regarding your enquiry.
•    Internal record keeping.
•    We may use the information to improve our services.
•    To add you to a mailing list if you choose to be added.
•    Monitoring the volume of traffic the website receives and measuring the number of visitors

By providing personal data to us you consent to the processing of such data by us as described in this Privacy Policy.

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HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
We aim to protect your personal information in the following ways:
•    Storing information in secure locations, including information stored electronically
•    Destroying information which is no longer relevant, unless we have a legitimate reason or statutory obligation to retain it
•    Minimising, wherever practicable, the number of staff or third parties who have access to your information.

Your personal information will be retained only for as long as necessary to fulfil the purposes for which the information was collected, or as required by law.
If you have any queries or requests at any time concerning your personal information held by us or our practices in this regard, please contact us on 01643 803030 or somicb.living.better@nhs.net   

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THIS POLICY MAY BE UPDATED FROM TIME TO TIME
Living Better reserves the right to change this Policy at any time, and any amended policy is effective upon posting to this Website.

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External Links
Our website contains links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.